Fieldwork Dates: January 14, 2026 – March 30, 2026 (Continuous panel cycle)
Recruitment Method: Registered consumer panel participants
Participant Incentive: 100 reward coins per completed, quality-screened response
Quality Checks: Self-reported product ownership and automated attention verification
CSAT Calculation: CSAT (% satisfied) is calculated as the percentage of respondents rating 4 or 5 stars out of 5 on a standardized 5-point scale.
NPS Calculation: NPS (-100 to +100) is calculated as % Promoters (ratings 9–10 or 5 stars) minus % Detractors (ratings 0–6 or 1–3 stars) divided by total rating submissions.
Rating Calculation: Average Star Rating is the unweighted arithmetic mean across all approved 1–5 scale evaluation responses.
Limitations: Non-probability opt-in panel sample; metrics reflect survey respondents and are not statistically weighted for national demographic representativeness.